Terms and Conditions for Cleaners Bromley Services

These Terms and Conditions set out the basis on which Cleaners Bromley provides domestic and commercial cleaning services in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, the client agrees to these terms. They are designed to create a clear, fair, and professional agreement between the customer and the cleaning provider. For the purposes of these Terms, references to “we”, “us”, and “our” mean the cleaning service provider, and references to “you” or “the client” mean the person, business, or organisation booking the service.

Our services may include standard cleaning, deep cleaning, end-of-tenancy cleaning, after-builders cleaning, and other specialist cleaning tasks agreed in advance. The exact scope of work, service date, time window, and any special requirements should be confirmed before the appointment. Any variation to the agreed cleaning service may affect the final price, completion time, or resources required. These Terms apply to all bookings unless expressly agreed otherwise in writing.

The client is responsible for ensuring that the information supplied during booking is accurate and complete. This includes property access details, service type, room count, size of the premises, presence of pets, safety hazards, and any sensitive surfaces or items requiring special care. If inaccurate or incomplete information is provided, we may need to revise the quotation, adjust the appointment time, or amend the scope of the service.

All cleaning services are offered subject to availability. A booking is only confirmed once we have accepted the request and, where required, received any deposit or pre-authorisation. We reserve the right to decline a booking at our discretion, including where the property condition, access arrangements, requested tasks, or safety concerns make the service unsuitable or impractical. Cleaner Bromley service slots are assigned based on operational capacity and scheduling needs.

Bookings may be made by agreeing a quotation, selecting a service package, or requesting a bespoke clean. The quotation provided is based on the information available at the time of assessment and is valid for the period stated in the quote, if any. If the client changes the booking after confirmation, we may need to update the price or reschedule the service. We are not obliged to begin work until the booking details, scope, and any applicable charges have been accepted.

Access to the property must be arranged by the client. If our team is unable to enter the premises at the agreed time due to a lockout, missing key, incorrect access code, unavailable representative, or any similar issue, the booking may be treated as a late cancellation or failed visit. In such cases, the full or partial charge may still apply, depending on the circumstances and any costs already incurred.

Payment terms will be confirmed at the time of booking or on the invoice. Unless otherwise stated, payment is due upon completion of the service or within the payment period specified on the invoice. We may require advance payment, part payment, or a deposit for larger, recurring, or specialist cleaning appointments. Accepted payment methods may include bank transfer, card payment, or other agreed electronic methods. Cash payments, if accepted, must be made in the exact amount unless otherwise agreed.

All quoted prices are subject to change if the scope of work changes, the actual condition of the premises differs materially from the description given, or additional work is requested during the appointment. Additional charges may apply where heavy soiling, infestation, excessive clutter, biohazard risks, or extra labour are involved. Any extra costs will be explained where reasonably possible before work continues. Where the client authorises additional tasks, this will be treated as acceptance of the revised charge.

Invoices that remain unpaid after the due date may be subject to reminder notices, administration charges, interest, or debt recovery action where permitted by law. We reserve the right to suspend future services until outstanding amounts are paid. For recurring clients, failure to pay one invoice may result in all remaining scheduled visits being paused or cancelled. The client must ensure that payment is made in full and without set-off unless a genuine dispute has been raised in good faith.

The client may cancel or reschedule a booking by giving reasonable notice. Unless a different cancellation policy is stated at the time of booking, cancellations made with sufficient notice may not attract a charge, while late cancellations may be subject to a fee to cover lost time and expenses. The length of notice required may vary depending on the service type, team size, and preparation needed. Cleaners Bromley may also reschedule a booking where operational issues, staff absence, unsafe conditions, or weather-related disruption make attendance impractical.

If the client cancels after our team has already commenced travel, prepared materials, or arrived at the premises, a cancellation fee may apply. Where a booking is missed because the client is absent, cannot grant access, or has not made the property ready for cleaning, we may charge for the wasted appointment or part of it. Repeated missed appointments may result in termination of future bookings. Any deposit paid may be retained to cover costs in accordance with the cancellation policy and applicable law.

If we must cancel or significantly postpone a service, we will aim to offer an alternative appointment where reasonably possible. We are not responsible for indirect losses arising from a cancellation or rescheduling, including lost business, inconvenience, or third-party costs. However, nothing in these Terms limits rights that cannot lawfully be excluded under UK consumer law. If a refund is due, it will normally be limited to the amount paid for the affected service, unless otherwise required by law.

Our liability is limited to the extent permitted by law. We will carry out our work with reasonable care and skill, using competent staff and appropriate methods for the service booked. However, the client acknowledges that certain risks may arise from pre-existing damage, fragile materials, poor maintenance, unsuitable fittings, or hidden defects. We are not responsible for damage that results from normal wear and tear, pre-existing faults, or items that were already unstable, defective, or incorrectly installed.

Where a loss or damage claim is made, the client must notify us within a reasonable time after discovering the issue and provide clear supporting information. This may include photographs, a description of the item or surface affected, and details of how the issue arose. We may inspect the alleged damage before deciding whether liability applies. If we accept responsibility, our remedy may be limited to repair, replacement, or a refund of the relevant portion of the charge, at our discretion and subject to legal requirements.

We do not exclude or limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under law. In all other cases, our total liability for any claim arising from a booking will generally not exceed the amount paid for the specific service concerned, except where a different limit is required by statute. Clients are strongly encouraged to remove or secure valuables, confidential papers, and breakable items before the cleaning appointment begins.

The client must ensure the property is safe and suitable for cleaning. This includes providing electricity, hot and cold water, lighting, and reasonable access to the areas to be cleaned. If the premises contain hazards such as exposed wiring, sharps, bodily fluids, mould, asbestos, aggressive animals, or illegal substances, the client must inform us in advance. We may refuse to clean any area that presents an unacceptable risk to health, safety, or equipment.

The client is also responsible for securing pets, moving highly valuable or fragile items, and informing us of any delicate materials or special instructions. Where keys, alarm codes, or access devices are provided, the client remains responsible for their security unless otherwise agreed. We will take reasonable care with keys or access information entrusted to us and will use them only for the purpose of providing the booked service. On completion, any keys or access items will be returned or handled in the manner agreed with the client.

If the cleaning service is carried out in stages or over multiple visits, the client should maintain reasonable standards of access and preparation between appointments. We are not responsible for delays caused by the client’s failure to clear the work area, provide access, or comply with agreed conditions. Any request for additional tasks during the visit may be accepted or declined depending on time, resources, and safety considerations.

We are committed to complying with UK waste handling and disposal rules relevant to the services we provide. Ordinary cleaning waste, such as packaging, dust, lint, and non-hazardous debris collected during a standard clean, may be bagged and disposed of in accordance with the agreed service scope and local arrangements. Where waste removal is included as part of the booking, it will be limited to the type and volume agreed in advance.

We do not act as a licensed waste carrier unless explicitly stated. As a result, we may not remove bulky waste, electrical items, construction waste, clinical waste, chemicals, paint, solvents, or other regulated materials unless we have confirmed that we are permitted and insured to do so. If such items are discovered during the cleaning visit, we may refuse to handle them, or we may pause the service until appropriate arrangements are made. The client remains responsible for lawful disposal of waste that falls outside the agreed cleaning scope.

Where waste is separated for disposal, the client must provide accurate instructions if recycling, sorting, or special handling is required. We will not knowingly dispose of hazardous materials in a manner that breaches applicable environmental or waste legislation. If any disposal requirement creates a legal or safety concern, we may stop work in the affected area and charge only for the work completed up to that point. Nothing in these Terms permits unlawful dumping, fly-tipping, or the handling of controlled waste without proper authority.

If the client believes the service has not been performed in line with the agreed scope, they should notify us promptly so that the matter can be reviewed. We may ask for further details, including photos or a description of the issue, to help assess whether a remedy is appropriate. Where a genuine service issue is identified, we may offer a re-clean, partial refund, or other reasonable resolution, depending on the circumstances and the nature of the complaint.

We may terminate, suspend, or refuse future services if the client breaches these Terms, provides false information, fails to pay, behaves abusively, or creates unsafe working conditions. In serious cases, we may end a booking immediately without liability for any resulting inconvenience. Any right to terminate does not affect accrued payment obligations or any rights and remedies already available to either party under law.

These Terms may be updated from time to time to reflect changes in our services, operational procedures, or legal obligations. The version in force at the time of booking will normally apply to that booking unless a newer version is accepted by the client. Continued use of the service after revised terms have been notified may be treated as acceptance where legally permissible.

These Terms and Conditions, and any dispute or claim arising from them or their subject matter, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, except where the client is entitled to bring proceedings in another part of the UK under mandatory consumer protection rules. Nothing in this clause affects any statutory rights available to consumers under applicable UK law.

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be treated as severed to the extent necessary, and the remaining provisions will continue in full force. No failure or delay in enforcing any right under these Terms shall operate as a waiver of that right. These Terms form the entire agreement between the parties in relation to the booking, unless a separate written contract expressly states otherwise.

By proceeding with a booking, the client confirms that they have read, understood, and accepted these Terms and Conditions. These provisions are intended to support a professional, transparent, and fair relationship between the customer and Cleaners Bromley, while also protecting both parties against avoidable misunderstandings and unnecessary disputes. The goal is to ensure every cleaning appointment is handled consistently, lawfully, and with reasonable care.