Terms and Conditions for Cleaners Bromley

These terms and conditions set out the basis on which Cleaners Bromley provides domestic and commercial cleaning services. By booking a service, the client agrees to be bound by these terms, which are intended to create a fair, transparent and practical arrangement for both parties. They apply to all standard cleaning appointments, one-off cleans, recurring services and any additional tasks agreed in writing or by recorded communication. For the avoidance of doubt, these terms sit alongside any specific instructions provided for a particular appointment, but where there is any inconsistency, the written booking confirmation will normally prevail.

In these terms, references to “we”, “us” and “our” mean the cleaning provider, and references to “you” and “your” mean the client or any person authorised to arrange services on the client’s behalf. The word client includes homeowners, tenants, landlords, agents, office managers and other authorised representatives. These terms are designed to reflect common standards for cleaning services in Bromley and elsewhere in the UK, while remaining general enough to apply to a wide range of properties and service types.

Cleaners Bromley reserves the right to amend these terms from time to time. Any updated version will apply to future bookings and may also apply to existing arrangements where the changes are necessary for legal, operational or safety reasons. Clients are encouraged to review the terms periodically, especially before confirming a new booking or requesting an additional service. Continued use of the service after changes have been communicated will be treated as acceptance of the revised terms.

1. Booking process

All bookings are subject to availability and acceptance by us. A booking is not confirmed until the relevant details have been reviewed and, where required, a deposit or advance payment has been received. Requests may be made for recurring cleaning, one-off appointments, end of tenancy work, after-builders cleaning, or other agreed tasks. When arranging a booking, you must provide accurate information about the property, the type of cleaning required, any access restrictions, and any known hazards or special conditions. Failure to provide accurate details may affect the quality, timing or price of the service.

We may ask for photographs, a written description of the property, or other information in order to assess the scope of work. This is especially relevant where the appointment involves specialist tasks, fragile surfaces, heavily soiled areas or a larger-than-standard property. The final service specification may be confirmed by message, email, invoice or another written record. If you request changes after booking, we will endeavour to accommodate them, but additional charges, revised timings or different staffing may be required.

We aim to arrive within the agreed time window, but appointment times are estimates unless expressly stated otherwise. Delays caused by traffic, weather, access problems, safety concerns or events outside our control will not automatically entitle you to compensation. If you are not present at the property, you must ensure that suitable access arrangements are in place. Where keys, codes or entry permissions are provided, you are responsible for ensuring they are correct and secure. If access is impossible on arrival, the appointment may be treated as a late cancellation and charged accordingly.

Any change to the location, date, duration or scope of the booking should be notified as soon as possible. We may decline changes that are impractical, unsafe or incompatible with the allocated staff, materials or schedule. For recurring cleaning services, we may also adjust the cleaning team, sequence or frequency where this is reasonably necessary to maintain service quality or operational efficiency. If a visit is completed for a shorter or longer period than originally planned because of access, task volume or client instructions, the invoice may be adjusted to reflect the actual work carried out.

Booking confirmation constitutes an agreement to comply with these terms, including any specific instructions agreed for the property. If a third party books on behalf of the client, that person confirms they have authority to do so and to accept these conditions. We are not responsible for disputes between the client and any third party concerning authority to book or pay for the service.

2. Payments and charges

Prices may be quoted as a fixed amount, an hourly rate, or a combination of both depending on the service type and the information supplied at the time of booking. Unless otherwise agreed, quotations are based on the details provided by the client and assume normal conditions. If the actual work required is significantly different from the original description, we may revise the price before or during the appointment. Additional charges may apply for extra rooms, heavy contamination, specialist equipment, difficult access, parking restrictions, urgent bookings or requests made after the original appointment has been confirmed.

Payment terms will be stated during booking or on the invoice. In many cases, payment is due on completion of the service or within the stated invoice period. We accept payment only by the methods agreed in advance. Where a deposit is required, the booking may not be secured until the deposit has cleared. Deposits are normally non-refundable except where cancellation rights under these terms or applicable law provide otherwise. If payment is not made on time, we may suspend future services, apply reasonable recovery costs, or refuse further bookings until all sums due have been settled.

Cleaners Bromley may, in some cases, require payment in advance for first-time clients, large projects or appointments involving subcontracted teams. Any late payment may attract interest or reasonable administrative fees where permitted by law and where clearly notified to you. All prices are stated in pounds sterling unless otherwise indicated. If a quoted price excludes VAT or other taxes, this will be made clear in advance. We aim to keep our pricing clear and proportionate, but any price estimate remains conditional upon the information supplied and the actual condition of the property.

3. Cancellations, rescheduling and missed appointments

You may cancel or reschedule a booking by giving reasonable notice. The notice period required may vary depending on the service type, the staffing arrangements and whether materials or transport have already been allocated. Where a cancellation is made too late for the slot to be reallocated, a cancellation fee may apply. For regular cleaners Bromley appointments, repeated short-notice cancellations may also lead to the suspension of future visits or a requirement to rebook under revised terms. If a cancellation occurs after our team has arrived at the property or is already in transit, we may charge a call-out or minimum booking fee.

If we need to cancel or reschedule, we will seek to provide notice as soon as reasonably practicable and offer an alternative appointment where available. We will not be liable for inconvenience caused by unavoidable operational issues, illness, vehicle breakdown, severe weather or other circumstances outside our reasonable control. If a service is postponed due to such circumstances, any deposit may be carried forward to the rearranged date unless a refund is required by law or by agreement. We may also refuse or discontinue a booking where the property is unsafe, uninhabitable, infested, excessively cluttered or otherwise unsuitable for the planned work.

Where the service cannot be completed because access is denied, keys are unavailable, utilities are shut off when needed, or the client has not prepared the property as agreed, the appointment may be treated as a missed visit. In those circumstances, our team may leave after a reasonable waiting period and charge for the time spent and any costs incurred. If there is any dispute about cancellation timing or the reason a visit did not proceed, our records and time logs will be used to review the matter in good faith.

4. Liability and limitations

We will exercise reasonable care and skill in carrying out the cleaning service. However, no cleaning company can guarantee the complete removal of all marks, stains, odours, limescale, mould, wear, or pre-existing damage. Results will depend on the condition of the property, the materials present, the time allocated and the suitability of the products used. If you request a service involving delicate, antique, specialist or high-value items, you must inform us in advance so that we can decide whether the work can be performed safely and appropriately.

We are not responsible for damage caused by items that are already loose, poorly fixed, defective, water-damaged or unsuitable for standard cleaning methods, unless the damage is directly caused by our negligence. Likewise, we are not liable for hidden defects, gradual deterioration, inherent faults or normal wear and tear. You should remove or secure fragile, valuable or sentimental items before the visit where reasonably possible. If you believe damage has occurred, you should notify us promptly with supporting information so that the matter can be investigated.

Our liability for losses arising from breach of contract, negligence or otherwise shall be limited to the amount paid for the specific service in question, except where such limitation is not permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. You are also responsible for ensuring that the property meets basic safety standards, including suitable lighting, safe access and the absence of exposed hazards. We may pause work if we believe continuing would create a risk to people, property or equipment.

5. Waste regulations, property standards and customer obligations

Where the service produces waste, rubbish or discarded materials, the client remains responsible for lawful disposal unless we have expressly agreed in writing to remove specific waste as part of the service. We will handle any waste we collect in accordance with applicable UK waste regulations and environmental requirements. Certain items may not be collected or disposed of by us, including hazardous materials, clinical waste, asbestos, solvents, chemicals, bodily fluids, sharps, illegal substances or any other regulated waste requiring specialist handling. If such items are discovered, we may stop work and require the client to arrange appropriate disposal through a licensed provider.

Clients must ensure that the premises are reasonably safe and that any hazardous substances are clearly identified before the appointment. Cleaning products, appliances and electrical equipment should be used only in a manner consistent with their instructions. If you ask us to use your own products, equipment or machinery, you accept responsibility for their suitability and condition, unless damage arises directly from our careless use. We may decline to use a product or tool if we believe it is unsafe, ineffective or likely to damage the property. In such cases, we may use alternative methods or, where necessary, adjust the service scope.

For any service involving external waste removal, the client must disclose whether items are bulky, contaminated or subject to special disposal requirements. We may request advance information to ensure compliance with waste transfer, transport and duty of care obligations. It is your responsibility to disclose any pest infestation, biohazard, animal waste or similar contamination, as this may require specialist treatment rather than standard cleaning services. Failure to disclose such matters may result in additional charges, refusal to attend, or termination of the appointment where safety or legality is in question.

6. Termination, force majeure and governing law

We may suspend or terminate services immediately if you materially breach these terms, provide false information, fail to pay sums due, or behave in a threatening, abusive or unsafe manner. We may also end the arrangement if continued work would breach the law, create unacceptable risk, or require us to act beyond the agreed scope. If termination occurs for a client breach, you remain liable for all sums due up to the date of termination and for any reasonable costs already incurred.

Neither party will be liable for delay or failure to perform obligations where the delay or failure arises from events outside reasonable control, including severe weather, power failure, industrial action, transport disruption, public emergencies, or supply shortages. In such circumstances, obligations will be suspended for the duration of the event, and the affected appointment may be rescheduled or cancelled without fault. Each party should act reasonably and cooperatively to minimise disruption and to restore the service where practicable.

These terms and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless applicable consumer law requires otherwise. If any provision of these terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in full force. Any waiver of a breach must be in writing and will not operate as a waiver of any later breach. These conditions form the complete agreement between the parties in relation to the service, subject to any mandatory rights available under UK law.

Final provisions

By proceeding with a booking, you confirm that you have read, understood and accepted these terms and conditions for cleaners in Bromley. They are intended to protect both the client and the service provider by setting out clear expectations on booking, payment, cancellation, liability, waste handling and legal compliance. If a matter is not expressly covered, it will be handled in a reasonable manner consistent with the purpose of these terms and the standards ordinarily expected of professional cleaning services in the UK. We aim to deliver a reliable, lawful and professional service while maintaining clarity about the responsibilities of each party.