Cleaners Bromley Privacy Policy

This Privacy Policy explains how Cleaners Bromley collects, uses, stores and protects personal data relating to customers and prospective customers located in the Bromley area. It also explains the legal bases we rely on under the UK General Data Protection Regulation and the Data Protection Act, how long we keep your data, with whom we share it, and the rights you have in relation to your personal information.

This Privacy Policy applies to all individuals who use or enquire about Cleaners Bromley services in the Bromley area, whether you contact us online, by post or in person.

Data Controller

For the purposes of data protection law, Cleaners Bromley is the data controller for the personal information described in this Privacy Policy. This means that we determine the purposes and means of processing your personal data.

Personal Data We Collect

We may collect and process the following categories of personal data when you interact with Cleaners Bromley or use our services:

Identification and contact details, such as your name, address, service property address, and contact details including communication preferences.
Booking and service information, such as details of the cleaning services requested, dates and times of bookings, access instructions, special requests and notes relevant to the performance of the service.
Payment-related information, including records of payments made and payment method details. Card details may be processed securely by a payment processor and are not necessarily stored by us.
Communication records, including copies of enquiries, messages, feedback and complaints that you send to us, as well as any responses we provide.
Technical and usage data, such as basic information about how you interact with our website or online booking tools, including log data and device information where applicable, to ensure functionality and security.

How We Collect Personal Data

We collect personal data directly from you when you:

Request a quote or make an enquiry about our services.
Make a booking or enter into a contract for cleaning services.
Communicate with us via any communication channel.
Provide feedback, comments or complaints about our services.
Use our website or online tools where basic usage data may be captured for security and performance.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis to do so under data protection law. Depending on the circumstances, we rely on the following legal bases:

Contract: We process personal data that is necessary to enter into and perform a contract with you, including taking steps at your request before a contract is formed. This includes managing bookings, providing cleaning services, processing payments and communicating with you about your services.

Legal obligation: We may process personal data to comply with legal obligations, for example to maintain tax and accounting records, and to respond to lawful requests from public authorities.

Legitimate interests: We process certain data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. These interests include managing and improving our services, handling enquiries, ensuring the security of our systems and preventing fraud.

Consent: In limited cases we may rely on your consent, for example where required by law for particular types of marketing. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide our cleaning services, including handling enquiries, issuing quotations, confirming bookings, delivering the requested services at your property and arranging access.
To manage our relationship with you, including contacting you about your bookings, responding to your queries, obtaining feedback, and handling complaints or disputes.
To process payments, issue invoices and maintain accurate accounting records.
To improve, monitor and secure our services and website, including troubleshooting, data analysis, testing and service optimisation.
To comply with our legal and regulatory obligations, including record keeping and responding to lawful requests from public authorities.
To send you service-related communications that are necessary for the performance of the contract or otherwise permitted by law.

Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.

In general, we will retain most customer and booking records for a period required to fulfil our services and then for a further period as required by legal and regulatory obligations, such as tax and financial record-keeping requirements. After these periods expire, personal data will be securely deleted or anonymised so that it can no longer be associated with you.

The specific retention period may vary depending on the type of data, the services provided and the applicable legal requirements. We regularly review our retention schedules to ensure that personal data is not kept longer than is necessary.

Data Processors and Third Parties

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These third parties process personal data only according to our instructions and are subject to contractual obligations to protect your data.

The types of processors we may use include:

Payment processing providers who handle payment transactions and related fraud prevention.
IT and hosting service providers who supply, maintain and support our IT systems, booking tools and data storage.
External accounting or administrative support services, to help us manage our business records in a compliant manner.

We may also share personal data where necessary with:

Professional advisers such as accountants or legal advisers, where reasonably required for the establishment, exercise or defence of legal claims or for compliance purposes.
Public authorities where we are legally obliged to do so.

We do not sell your personal data to third parties. Whenever we transfer personal data to a third party, we ensure that appropriate safeguards are in place to protect it.

International Data Transfers

If any of our service providers or their servers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are used to protect your personal data in accordance with data protection law. This may include using standard contractual clauses approved by relevant authorities or ensuring that the destination country has an adequate level of data protection.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. Measures may include access controls, secure storage, encryption and staff training on data protection responsibilities. While we take reasonable steps to protect your information, no system is completely secure and we cannot guarantee absolute security.

Your Data Protection Rights

Under data protection law, you have certain rights in relation to your personal data. These rights apply to all Cleaners Bromley customers and prospective customers in the Bromley area, subject to any legal limitations. Your rights include:

Right of access: You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, along with certain information about how we use it.

Right to rectification: You have the right to ask us to correct any inaccurate or incomplete personal data that we hold about you.

Right to erasure: In certain circumstances you may request that we delete your personal data. This right is not absolute and may be subject to legal obligations that require us to retain certain data.

Right to restriction of processing: You may ask us to restrict our processing of your personal data in certain situations, for example while we verify the accuracy of the data or consider an objection you have raised.

Right to object: You have the right to object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we have compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to request the transfer of that data to another controller where technically feasible.

Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights or have questions about this Privacy Policy, you can contact us using your usual communication method with Cleaners Bromley. We will respond to your request in accordance with applicable data protection laws and may ask for additional information to verify your identity before acting on the request.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your personal data has been processed in a way that does not comply with data protection law. We would encourage you to contact us first so that we can address your concerns where possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any changes will take effect when the updated policy is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.